Relationship Manager
16 hours ago
At Avient, we believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation, or advancement are based solely on a person's qualifications, abilities, experience, and performance.
Job Description
We are seeking a highly motivated and results-driven Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for an assigned group of customer accounts, responding to and managing internal and external customer requests, orders, concerns, suggestions, and complaints. You will interact with sales staff, production planning, logistics, technical services, and external vendors to ensure seamless communication and coordination. Your goal will be to provide exceptional customer service and grow our business through value-added services.
Main Responsibilities
- Provide customer-focused service to assigned accounts.
- Respond to and manage customer orders from order entry to delivery and invoicing.
- Understand and communicate the value of our products and services.
- Understand customers' products, services, business operations, and needs.
- Communicate effectively over the phone and electronically.
Requirements
- High School Diploma or GED.
- Sales & Customer Service - Customer Service experience.
What We Offer
We offer a comprehensive compensation package, including a salary of $65,000 - $85,000 per year, based on experience, plus benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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