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Housekeeping Department Head
2 months ago
We are seeking a highly skilled and experienced Laundry Operations Manager to join our team at Great Wolf Lodge. As a key member of our Housekeeping department, you will be responsible for leading and mentoring our housekeeping staff to ensure the highest standards of cleanliness and operational efficiency.
Key Responsibilities- Lead and mentor housekeeping staff to ensure cleanliness standards and operational efficiencies are met or exceeded.
- Implement and manage inventory processes through the assistance of housekeeping supervisors.
- Drive, review, and ensure proper completion of the work order process.
- Assist the Director in reviewing and action planning related to NPS scores and guest comments, as well as follow-up and resolution.
- Implement the Director's financial strategy to manage budget and labor, operating expense forecasts.
- Lead and mentor direct staff and housekeeping employees, including housekeeping supervisors and pack members, to ensure proper staffing and budgeting levels are maintained.
- Train new pack members and ensure continued training and development of current staff.
- Manage and drive training and development of supervisors.
- Communicate regularly with housekeeping staff, setting expectations and alignment to Great Wolf values, and provide regular feedback through inspections and daily stand-up meetings.
- Ensure compliance and timely completion of the performance appraisal process; identify key talent and plan for development.
- Model and uphold the Great Wolf guest service standards of excellence.
- Ensure guest requests of the housekeeping department are handled in a professional and timely manner.
- Continuously raise the bar for housekeeping guest service focus.
- Actively participate in the Manager On Duty Program.
- Address and resolve any guest concerns as needed to ensure guest satisfaction.
- Ensure daily, weekly, monthly, and annual safety and compliance standards are upheld and advanced.
- Communicate with the Director of Engineering to ensure housekeeping areas meet fire chief and state fire inspector standards.
- Conduct and monitor Hazard Communications Programs twice yearly.
- Investigate, report, and record inappropriate behavior by staff, guests, or suspicious persons.
- High school diploma or equivalent experience.
- Minimum 3 years of experience in the hospitality field, with at least 2 years in a supervisory position.
- Demonstrated knowledge and experience in labor management scheduling.
- Demonstrated ability to lead diverse teams.
- Demonstrated analytical, planning, and change implementation abilities.
- Demonstrated management skills and abilities, including conflict resolution, coaching, development, and team building.
- Demonstrated ability to effectively resolve conflict.
- Ability to work flexible schedule, including nights, weekends, and/or holidays as needed.
- Experience in housekeeping, preferably at a resort or large hotel.
- Bachelor's degree.
- Charismatic leader who adjusts leadership style to motivate employees and overcome challenges.
- Inspires and motivates team members to work together and achieve success beyond expectations.
- Takes an exhaustive approach to every task, committed to comprehensive and in-depth analysis, planning, and implementation of every work task.
- Ability to lift 30 lbs.
- Ability to stand/walk for long periods of time.
- Ability to bend, stretch, and twist.
- Capable of tolerating exposure to cleaning chemicals.
