Housekeeping Operations Manager
1 month ago
We are seeking a highly skilled and experienced Housekeeping Manager to join our team at Great Wolf Lodge. As a key member of our operations team, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction in our housekeeping department.
Key Responsibilities- Lead and mentor housekeeping staff to ensure cleanliness standards and operational efficiencies are met or exceeded.
- Implement and manage inventory processes, working closely with housekeeping supervisors.
- Drive and review the work order process to ensure proper completion and alignment.
- Assist the Director in reviewing and action planning related to NPS scores and guest comments.
- Implement the Director's financial strategy to manage budget and labor, operating expense forecasts.
- Lead and mentor direct staff and housekeeping employees to ensure proper staffing and budgeting levels.
- Train new staff and ensure continued training and development of current staff.
- Manage and drive training and development of supervisors.
- Communicate regularly with housekeeping staff, setting expectations and alignment to Great Wolf values.
- Ensure compliance and timely completion of the performance appraisal process.
- Model and uphold the Great Wolf guest service standards of excellence.
- Ensure guest requests are handled in a professional and timely manner.
- High School diploma or equivalent experience.
- Minimum 3 years of experience in the Hospitality field, with at least 2 years in a supervisory position.
- Demonstrated knowledge and experience in labor management scheduling.
- Demonstrated ability to lead diverse teams.
- Demonstrated analytical, planning, and change implementation abilities.
- Demonstrated management skills and abilities including conflict resolution, coaching, development, and team building.
- Ability to work flexible schedule including nights, weekends, and/or Holidays as needed.
- Medical, Dental, and Vision insurance.
- Health savings account.
- Telehealth resources.
- Life insurance.
- 401K with employer match.
- Paid vacation time off.
- Paid parental leave.
Great Wolf Lodge is a leading provider of family-friendly resorts and entertainment destinations. We are committed to delivering exceptional guest experiences and creating memorable moments for families.
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