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Customer Service Representative

2 months ago

Dallas, Texas, United States CornerStone Staffing Full time

Company Overview: CornerStone Staffing is collaborating with a prominent healthcare institution seeking dedicated professionals for their contact center.

Position: Customer Service Representative

Key Responsibilities:

  • Professionally manage incoming calls and electronic inquiries from patients and their families.
  • Assist in registering new patients and scheduling medical appointments.
  • Address questions, resolve complaints, and troubleshoot various issues.

Qualifications:

  • Minimum of 2 years experience in a call center environment.
  • Proof of flu vaccination is mandatory for this role.
  • Must be a non-smoker as the facility maintains a tobacco-free policy.
  • Stable work history is essential; candidates with frequent job changes will not be considered.
  • Experience in the healthcare sector is preferred.
  • Strong verbal and written communication skills are crucial for effective interaction.
  • Attention to detail and the ability to prioritize tasks are required.
  • Familiarity with web-based healthcare applications is necessary for a paperless workflow.
  • Ability to work collaboratively in a team environment.
  • A high school diploma or GED is required.

Application Process:

  • Skills assessment will be conducted.
  • Drug screening is part of the hiring process.
  • A background check will be performed.