Casino Service Team Member

3 weeks ago


Saint Joseph, Missouri, United States St. Jo Frontier Casino Full time
Job Overview

At St. Jo Frontier Casino, we are seeking a highly skilled Banquet Server to join our team. As a Banquet Server, you will be responsible for providing exceptional customer service and ensuring that our guests have an unforgettable dining experience.

Salary and Benefits

The estimated salary for this position is $25,000 - $35,000 per year, depending on experience. In addition to a competitive salary, we offer a range of benefits, including health insurance, paid time off, and opportunities for professional growth and development.

Responsibilities
  1. Take customers' orders for food and beverage in a timely and efficient manner.
  2. Serve food and beverage in a cheerful and efficient manner, adhering to the highest standards of quality and service.
  3. Maintain customer satisfaction standards by being responsive to guest needs and concerns.
  4. Remove soiled plates and utensils as soon as guests have finished eating.
  5. Bus tables, clean, and reset them as needed to maintain a clean and inviting environment.
  6. Handle customer complaints in a professional and courteous manner, escalating issues to supervisors or managers as necessary.
  7. Perform side-work duties as assigned by lead or supervisor, including cleaning up server side of line in the kitchen after each shift.
  8. Follow cleaning lists posted weekly by supervisor and sign off on completion.
  9. Maintain a clean and organized workspace, adhering to Missouri Health Sanitation laws and safety guidelines.
  10. Display a positive attitude towards guests and coworkers at all times.
  11. Maintain strict confidentiality regarding company-related matters.
  12. Comply with company policies and procedures, including clocking in and out on time according to work schedule.
  13. Responsible for reporting 8% of tips and signing in daily on a sign-in sheet.
  14. Meet personal hygiene standards set by the Food and Beverage Department and adhere to company hygiene standards.


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