Transportation Operations Coordinator

2 days ago


Melrose Park, Illinois, United States Transdev Full time

About the Role:

As a Transportation Operations Coordinator at Transdev, you will play a critical role in ensuring the smooth operation of our transportation systems. You will be responsible for overseeing road service assigned carriers, tracking trip performance measures, and providing customer support. Your excellent communication and problem-solving skills will enable you to manage emergency situations and proactively respond to situations that impact customer service.

Key Responsibilities:

• Oversee road service assigned carriers and track trip performance measures

• Provide customer support and respond to questions and concerns regarding customer trips

• Manage emergency situations and act as liaison between the carrier and emergency services

• Manage daily service and review route performance to ensure customer satisfaction

Requirements:

• High School Diploma or GED; Technical Degree preferred

• 3-5 years' experience in dispatching or a related field

• Excellent verbal, interpersonal, and customer service skills

• Problem-solving and analytical skills

What We Offer:

• Competitive salary and benefits package

• Opportunities for career growth and professional development

• Collaborative and dynamic work environment

• The chance to work with a global company that is a leader in mobility solutions



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