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Client Relations Associate

2 months ago

Atlanta, Georgia, United States Toyota Racing Development USA, Inc. Full time

Job Title: Customer Service Team Member - Evergreen

Overview:

About Us:

At Toyota Racing Development USA, Inc., we pride ourselves on being a collaborative and respectful workplace that encourages innovation and excellence. As a leader in the automotive industry, we are committed to providing high-quality solutions that enhance the lives of our customers and partners. We are seeking diverse and talented individuals who aspire to grow and thrive with us.

Position Summary:

We are currently in search of enthusiastic and driven Customer Service Team Members for our Eastern Customer Service Center. This role is pivotal in ensuring that we deliver exceptional service to our customers, dealers, and financial institutions.

Key Responsibilities:

  1. Respond to inbound inquiries from customers and partners in a timely and professional manner.
  2. Provide accurate information regarding payment processes and assist with phone and online inquiries.
  3. Retrieve and communicate pay-off details clearly to customers, ensuring all transactions are documented accurately.
  4. Review customer accounts to waive late fees and process retail extensions, including due date changes and lease deferrals.
  5. Collaborate with various departments to resolve customer account issues effectively.
  6. Maintain clear documentation of all interactions and customer requests in accordance with established protocols.
  7. Research and address unique customer inquiries using internal resources, escalating complex issues as necessary.

Qualifications:

What You Bring:

  • Experience in customer service, sales, or a call center environment is preferred.
  • Exceptional verbal communication and interpersonal skills.
  • Availability to work evening shifts and flexible hours as required.
  • Strong organizational skills with a keen attention to detail.
  • A degree in a related field or equivalent work experience is preferred.
  • Proficiency in Microsoft Office applications.
  • Ability to navigate multiple systems and applications efficiently.
  • Reliability and punctuality are essential for this role.

What We Offer:

During the interview process, we will provide detailed information about our competitive benefits and career development opportunities, which include:

  • A supportive work environment that values teamwork and respect.
  • Professional development programs and tuition reimbursement.
  • Employee vehicle purchase and lease programs.
  • Comprehensive health and wellness plans for employees and their families.
  • Flexible work arrangements, including potential remote options.
  • A robust 401(k) Savings Plan with company matching contributions.
  • Paid holidays and vacation time.
  • Access to referral services for various personal needs.
  • Relocation assistance if applicable.

Commitment to Diversity:

At Toyota Racing Development USA, Inc., we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and experiences, ensuring equal opportunities for everyone.