Roadside Assistance Technician

4 weeks ago

Orlando, Florida, United States The Auto Club Group Full time
Job Description

At The Auto Club Group, we are seeking a highly skilled and dedicated Roadside Assistance Technician to join our team. As a key member of our Emergency Roadside Assistance team, you will be responsible for providing exceptional customer service to our members, ensuring their safety and satisfaction.

Key Responsibilities:

  • Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees, and other motorists.
  • Utilize GPS and maps to locate member breakdown locations.
  • Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires.
  • Arrange for or tow member's vehicle when the vehicle cannot be started or is unsafe to drive.
  • Ensure 100% member satisfaction by providing excellent customer service.
  • Offer value to members through On-the-Go Tow or battery tests/sales.
  • Provide support at special events such as parades, travel shows, Car Care or Public Relations events.

Requirements:

  • Have a high school diploma or equivalent and a valid driver's license.
  • Be 21 years of age or older.
  • Possess a valid state driver's license with minimal driving infractions/incidents.
  • If employed in Illinois, possession of a valid Illinois C-NonCDL driver's license is required.
  • Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records, and complete other applicable duties.
  • Exhibit strong customer service skills, including the ability to effectively communicate to customers/members and understand the need for meeting and exceeding customer expectations.
  • Have the ability to lift materials weighing up to seventy-five (75) pounds.
  • Be able to successfully complete drug screening, MVR, criminal background check, and DOT health screenings (pre-employment and ongoing).

Preferred Qualifications:

  • Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires.
  • Have prior tow truck driver or roadside service experience.
  • Can safely operate a wheel lift, flatbed, dolly towing equipment, and full-size or mini service vehicle and applicable service equipment and/or commercial driving experience.

Benefits:

  • Hourly rates starting at $21.50 for Florida. Pay rate will be determined based on experience and may exceed starting rate.
  • Overtime earning potential at time and a half the hourly wage.
  • Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am.
  • $1,000 sign-on bonus; split payout at 90 and 180 days of employment.
  • $250 Quarterly Perfect Attendance bonus.
  • Fully paid training.
  • Medical, dental, and vision benefits.
  • 401k with employer match.
  • Paid parental leave and adoption assistance.
  • Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays.
  • Paid volunteer day annually.
  • Tuition assistance program, professional certification reimbursement program, and other professional development opportunities.
  • AAA Membership.
  • Discounts, perks, rewards, and much more.

Why Choose a Career with The Auto Club Group?

We are a company that values our employees and provides a supportive and inclusive work environment. Our team is committed to helping our members and customers, and we are looking for individuals who share our passion for delivering exceptional service.

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, please submit your application today.

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