Customer Service Representative

2 weeks ago


Branson, Missouri, United States Phoenix Senior Living Full time
Concierge Job Description

The Bungalows at Branson Meadows is seeking a skilled Concierge to provide exceptional customer service and create a warm welcome for our residents, families, and visitors.

Key Responsibilities:
  • Customer Experience: Greet and welcome visitors, guests, and residents, offering beverages and providing a community overview to those inquiring about our services.
  • Communication: Manage external and internal calls, take and communicate messages, and ensure timely responses to inquiries.
  • Community Engagement: Assist the Community Engagement Director and Executive Director in marketing and sales efforts, and support the Associate Director/HR Designee in community recruitment processes.
  • Administrative Duties: Perform computer data entry, monitor the Bistro area for refreshments, cleanliness, music, and ensure a pleasant atmosphere.

Requirements:

  • Education: High School Diploma/GED required
  • Experience: Proven customer service experience and skills, with knowledge and experience in the Senior Living Industry preferred

Why Work with Us:

At Phoenix Senior Living, we value our residents and strive to provide a warm and welcoming community. As a Concierge, you will play a vital role in creating a positive experience for our residents, families, and visitors.



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