Automotive Service Advisors

4 days ago

Elizabeth, New Jersey, United States AAA Club Alliance Full time
Drive Your Career Forward with AAA Club Alliance

At AAA Club Alliance, we're committed to providing exceptional service to our customers and creating a positive work environment for our team members. We're seeking highly motivated and customer-focused individuals to join our Car Care team as Automotive Service Advisors, Assistant Managers, and Store Managers.

What We Offer
  • Competitive Pay: Based on your experience, with opportunities for additional compensation through monthly incentive plans.
  • Sundays Off: Enjoy a 5-day work week with Sundays and an additional day off during the week.
  • Healthcare Coverage: Choose from four comprehensive medical plans, two dental plans, and vision coverage - all starting just 30 days after your hire date.
  • Paid Time Off: Earn over 2 weeks of PTO annually (prorated depending on start date), with the ability to use 1 week before you accrue it. Plus, 8 paid holidays each year too.
  • Retirement Savings: Maximize your future with a company match up to 7% for our 401(k) plan.
  • Education Assistance: We support your growth with up to $5,250 per year in tuition reimbursement for courses or degree programs.
  • Free AAA Premier Membership & Discounts: Enjoy complimentary membership and discounts on everything from travel to insurance to automotive repairs.
What You'll Do

As an Automotive Service Advisor, you'll be the face of our business, greeting customers, answering calls, and scheduling appointments with a friendly, helpful attitude. You'll guide customers through their repairs and services, ensuring they fully understand the work and associated costs. You'll coordinate the shop's workflow, distribute tasks to technicians, and monitor job progress. Additionally, you'll arrange transportation services when necessary and stay proactive by notifying customers of upcoming service needs based on manufacturer recommendations and inspection dates.

As an Assistant Manager or Store Manager, you'll manage the success of your store by overseeing sales, service delivery, staffing, and operational tasks like inventory control and facility management. You'll lead by example, monitoring workflow and consulting with Service Advisors to ensure that work is assigned to Repair Technicians based on their skills. A key part of your role will be developing your team, mentoring staff, and fostering a positive work environment. Additionally, you'll build community connections to enhance AAA's reputation and grow business. You'll also manage the financial health of your location by overseeing income, expenses, and ensuring annual revenue and sales goals are met. Promoting safety is essential, and you'll ensure compliance with OSHA standards and local laws as the Health & Safety Officer for your facility.

What We're Looking For
  • High School Diploma or Equivalent: Required for all roles.
  • Prior Experience in the Automotive Industry: Required for Assistant Manager and Store Manager roles.
  • Proven Organizational, Communication, and Customer Service Skills: Essential for all roles.
  • Knowledge of Automotive Technology: Required for all roles.
  • Valid Driver's License: Required for all roles.
  • Authorized to Work in the USA: Required for all roles.

We're an equal opportunity employer and are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals to apply.

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