Customer Experience Associate

4 days ago


Canoga Park, California, United States OneMain Financial Full time

Career Advancement Opportunities

We are seeking a highly skilled and motivated Loan Sales Specialist to join our team. As a key member of our organization, you will play a vital role in empowering customers by listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses.

About the Role

  • Develop and maintain strong relationships with customers through effective communication and problem-solving skills
  • Utilize technology to engage with customers and other departments, including phone, email, chat, and our in-house systems
  • Stay up-to-date on product knowledge and regulatory requirements to ensure compliance and provide accurate information to customers
  • Work collaboratively with the team to achieve business objectives and exceed customer expectations

Compensation and Benefits

A competitive annual salary range of $39,600 - $46,400, depending on skills and experience, plus additional compensation opportunities based on individual and company performance.

Benefits

  • Comprehensive health and wellbeing options, including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
  • Up to 4% matching 401(k) plan
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
  • Paid sick leave as determined by state or local ordinance, prorated based on start date
  • Paid holidays (7 days per year, based on start date)
  • Paid volunteer time (3 days per year, prorated based on start date)


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