Optical Experience Manager

6 hours ago


Canoga Park, California, United States EssilorLuxottica Full time
Job Overview:

LensCrafters, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses, is seeking an exceptional individual to join our team as an EyeCare Advisor. As an EyeCare Advisor, you will play a critical role in delivering the LensCrafters Experience to our customers, ensuring they receive the highest quality Optometric care. Your primary responsibilities will include creating exceptional value in the lives of our customers, integrating the Brand Story, and executing the patient experience with flawless precision.

Key Responsibilities:
  • Greet customers without delay, providing a friendly and courteous welcome.
  • Promptly answer phone calls within 3 rings, showcasing excellent communication skills.
  • Explain all required paperwork, tests, products, and services in a clear and concise manner.
  • Review prescriptions and patient information carefully, identifying special needs and consulting with Optician, Managing Doctor, or Retail Management when necessary.

Requirements:
  • High School graduate or equivalent.
  • Strong customer service skills (internal and external).
  • Knowledge of current fashion trends.
  • Strong communicator and listener.
  • Problem-solving ability.
  • Familiarity with cash register, computers, and calculators.
  • Organization skills.
  • Sales skills.
  • Strong basic math skills.
  • Knowledge of office and store merchandise.

Salary Range:
We offer a competitive salary range of $18.22 - $25.14 per hour, determined by factors such as geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a bonus and/or commission plan, which complements a first-class total rewards package.

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