Sales and Service Overnight Representative

1 week ago

Redwood City, California, United States 24 Hour Fitness Full time

Job Summary

The Sales and Service Overnight (SSO) is a key member of the Club Operations team at 24 Hour Fitness. This role is responsible for creating a welcoming, informative, and enjoyable experience for members and guests. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments, starting with a Clean, Friendly, Well-Maintained gym.

Essential Duties & Responsibilities

Member Engagement

Ensure members receive a friendly greeting/check-in and prompt attention to their needs

Maintain name relationships with members and serve as a resource for their questions or concerns

Resolve member concerns as they arise and when needed, escalating through the proper management channels

Be present on the club floor and locker rooms, helping keep a clean and safe environment

Regularly conduct team cleans and identify equipment and/or amenities in need of service

Guest Experience & New Member Onboarding

Generate quality guest visits and assist enrollment as needed through

Helping guests become comfortable in the club

Offering tours, discussing amenities, and answering membership questions

Inspiring guests to achieve their personal fitness goals

Presenting 24 Hour Fitness in a way that best connects with guests

Removing barriers and misconceptions on both free and fee-based Fitness services (Personal Training, Group Exercise, 24GO Digital)

Ensuring new members are set up for success by meeting with a Personal Trainer

Retail Merchandising and Other In-Club Promotions

Sell retail products and generate additional club revenue by

Maintaining a proficient knowledge base of current retail products

Ensuring proper retail merchandising and planogram standards

Encouraging members to refer guests to try the club

Offering in-club promotions, including Personal Training, Add-On Memberships, etc.

Organization Relationships

This position will report directly to the Sales & Service Manager.

Required Qualifications

All 24 Hour Fitness Membership sales and administrative processes

Computer skills for using 24 Hour Fitness systems and other common applications as needed

Strong customer service skills

Strong communication skills, both oral and written

Organization skills

Attention to detail

Minimum Educational Level/Certifications

High School diploma or General Educational Development (G.E.D.)

Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from an approved organization is required

Minimum Work Experience and Qualifications

Must have 6-12 months of experience in a customer service function

Prior overnight shift experience is preferred

Experience operating multiple phone lines is preferred

Basic computer skills

Physical Demands/Environmental Conditions

While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and arms.

Frequently required to lift and/or move up to 45 lbs.

While performing the duties of this job, regularly exposed to moving mechanical parts.

The noise level in the environment is occasionally loud.

Travel Requirement

Some travel may be required to attend meetings and trainings.

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