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Assistant General Manager

2 months ago

Great Falls Montana, United States Oak View Group Full time

Job Summary:

The Assistant General Manager is a key position responsible for assisting the General Manager in the efficient, professional, and profitable operation of the venue. This role requires a strong management and leadership skills, with the ability to oversee all aspects of employee relations, ensure compliance with state and federal labor laws, and manage financial reports.

Responsibilities:

  • Assist in the overall effective management of the catering, Concession and Restaurant Operation
  • Assist in the management of restaurant operations of 5 separate food concepts and catered events from set-up to tear down, including handling all communication with hourly staff, culinary staff & guests
  • Ensure total compliance with all alcohol service policies
  • Monitor alcohol service throughout event to assure 100% compliance with Alcohol Service policies
  • Report any alcohol service or compliance issues to management immediately
  • Ensure legal, efficient, professional and profitable operation of the venue
  • Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements
  • Author, review and amend policies & procedures, as requested by the General Manager
  • Author and amend contracts; authorize terms as directed by the General Manager
  • Oversee scheduling and labor allocation
  • Work in tandem with the General Manager to business volume in relation to anticipating staffing needs, target market demographics; determine and project financial and production volume to guest ratio
  • Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods
  • Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location
  • Directs and assists staff in preparing and attaining future goals
  • Provides each manager with the proper direction and follows up on all assignments
  • Inspects the operation on a regular basis to ensure that the established quality standards are maintained
  • Prepares required reports accurately and submits them on time, follows up with department heads to ensure that their reporting is completed within the same guidelines
  • Develops an effective management team
  • Gives the staff clear direction, and provides the necessary assistance for them to perform their work
  • Assists the General Manager in evaluating each manager's performance and makes recommendations for their improvement
  • Reviews and assists in the development of menus and marketing plans and programming with the appropriate department heads
  • Establishes and maintains personal relationships with managers, staff, suppliers, vendors and the public that projects the restaurant establishment in a positive light

Qualifications:

  • BA or BS with business-related major; accounting minor or credits preferred
  • Minimum 5 years management experience in food-related or concessions industry
  • Concessions Manager Certificate from the National Association of Concessionaires
  • Nationally recognized, advanced food service sanitation training course certification
  • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment
  • Ability to make sound business/operations decisions quickly and under pressure
  • Ability to speak, read, and write in English
  • Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems
  • Ability to work well in a team-oriented, fast-paced, event-driven environment
  • Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access
  • Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government
  • Valid Alcohol Service Permit if required by state and/or county of venue
  • Familiar with inventory cost control and menu planning
  • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Oak View Group and venue concession and premium services operations
  • Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages)
  • Ability to handle cash accurately and responsibly
  • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality
  • Ability to work independently with little direction