AI Business Systems Analyst

2 weeks ago


San Antonio, Texas, United States eBay Inc. Full time

We're seeking an AI Business Systems Analyst to help us redefine customer self-service experiences through the power of AI-driven, conversational voice platforms.

As a key member of our team, you'll partner with Product Managers, Conversational Designers, Engineers, and business partners to shape extraordinary experiences that are easy to use, to the point, and wow our customers.

Key responsibilities include:

  • Identifying and documenting customer friction points and underutilized opportunities in voice- and/or chat-enabled self-service channels
  • Working with partners to incorporate new features to support corporate initiatives
  • Evaluating existing capabilities and various workflow automation into the conversational experience
  • Monitoring and improving the performance of our voicebot and chatbot solutions

Requirements include:

  • BS/BA in Computer Science or related field plus 5 years work experience OR MS with 4 years of relevant experience
  • Hands-on experience in the development, training, and tuning of Natural Language Understanding (NLU) models
  • Experience with analyzing the performance of automated self-service platforms based on statistical analysis and bulk session analysis
  • Producing performance reports to track KPIs
  • Microsoft, Google, etc. Scripting languages for automated data processing and analysis

eBay Inc. is an equal opportunity employer and welcomes applications from diverse candidates. If you have a need that requires accommodation, please contact us.



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