Customer Care Specialist

3 days ago


Waco, Texas, United States Greg May Honda Full time
Job Description

We are seeking a skilled Service Advisor to join our team at GREG MAY HONDA. As a Service Advisor, you will be responsible for delivering exceptional customer experiences and driving business growth through effective communication, problem-solving, and teamwork.

The estimated salary for this position is $58,000 - $68,000 per year, depending on experience.

Main Responsibilities
  • Develop and maintain strong relationships with customers to build trust and loyalty.
  • Communicate effectively with customers to understand their needs and provide personalized solutions.
  • Liaise with service technicians to ensure timely completion of repairs and maintenance tasks.
  • Manage repair orders, estimates, and payment processing to ensure accuracy and efficiency.
  • Stay up-to-date with manufacturer recommendations and industry best practices to provide informed advice to customers.
Requirements
  • Diploma or degree in a related field (e.g., automotive technology, business administration).
  • Minimum 1-2 years of experience in a service advisor or related role.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Basic computer skills and familiarity with service management software.


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