Customer Relations Specialist
7 days ago
We are seeking an experienced and charismatic Bilingual Intake Specialist to join our team at Less Temps LLC.
The ideal candidate will excel in client interactions, possess strong communication skills, and understand the pivotal role they play as the first point of contact for our clients. This initial interaction sets the tone for our client's entire journey and is crucial to our company's success.
Key Responsibilities:
- Client Interaction: Handle a high volume of incoming calls from clients with professionalism and empathy. Gather necessary information to understand the client's legal issue and direct calls to the appropriate attorney or legal team.
- Evidence Gathering: Collect evidence such as police reports, photographs of injuries, property damage, and more, to organize this information for the legal team's use.
- Data Entry: Open claims on behalf of clients to initiate the legal process. Accurately record and maintain detailed client information and case details.
- Follow-Up: Facilitate an excellent follow-up process to ensure clients are kept informed of the status of their case.
Team Collaboration: Collaborate with attorneys, paralegals, and other staff members to provide a smooth transition of cases from intake to representation.
Grassroots Marketing: Periodically engage in grassroots marketing efforts, utilizing personal and professional networks to promote our services. Identify potential referral sources, build relationships, and foster awareness within your community.
Qualifications:
- Previous experience in a legal intake role or similar customer service role is preferred.
- Exceptional organizational skills with the ability to manage a high volume of inquiries and tasks simultaneously.
- Strong communication skills, both written and verbal.
- Ability to demonstrate empathy and professionalism when dealing with clients.
- Proficiency in data entry and the use of case management software.
- Detail-oriented and capable of maintaining accurate and up-to-date client records.
Benefits:
- $45,000 - $60,000 per year, depending on experience.
- Health, Dental and Vision insurance.
- Ongoing professional development and training.
- A dynamic and collaborative work environment.
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