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VIP Host

2 months ago

San Diego, California, United States WSA Entertainment LLC Full time
Job Title: VIP Host

We are seeking a highly skilled and charismatic VIP Host to join our team at WSA Entertainment LLC. As a VIP Host, you will be responsible for creating exceptional experiences for our high-profile guests and driving sales through VIP table bookings.

Key Responsibilities:
  • Sales and VIP Table Bookings:
    • Proactively identify and secure VIP table bookings by reaching out to potential clients and regular patrons.
    • Develop and maintain strong relationships with high-profile guests, ensuring they are aware of upcoming events, promotions, and exclusive offers.
    • Utilize various sales techniques to upsell premium services and packages, increasing revenue from VIP bookings.
  • Guest Experience:
    • Greet and welcome VIP guests upon arrival, ensuring they receive a seamless and personalized experience from the moment they enter the club.
    • Attend to the needs of VIP guests throughout the night, including drink orders, special requests, and any other service-related needs.
    • Coordinate with the bar, security, and operations teams to ensure that VIP tables are set up according to the guest's preferences and that service runs smoothly.
  • Relationship Management:
    • Build and nurture long-term relationships with VIP clients, ensuring their continued patronage and loyalty to the nightclub.
    • Handle guest feedback, complaints, and concerns with professionalism and tact, ensuring issues are resolved promptly and satisfactorily.
    • Follow up with VIP guests after events to thank them for their visit and invite them to future events.
  • Marketing and Promotion:
    • Collaborate with the marketing team to promote upcoming events, exclusive parties, and special promotions to VIP clients.
    • Actively engage in marketing efforts to attract new VIP clients and enhance the club's reputation.
    • Participate in promotional events and networking opportunities to increase visibility and attract potential VIP clients.
  • Event Coordination:
    • Assist in the planning and execution of VIP events, ensuring that all details are coordinated and that guests have an unforgettable experience.
    • Work closely with event staff, security, and operations to manage guest lists, table arrangements, and special requests.
Qualifications:
  • Proven experience in a sales-driven role, preferably in a nightclub, hospitality, or luxury service environment.
  • Strong knowledge of the nightlife industry, including current trends and high-end client expectations.
  • Excellent communication and interpersonal skills, with the ability to connect with a diverse range of clients.
  • Highly organized with strong attention to detail and the ability to multitask in a fast-paced environment.
  • A proactive and motivated attitude with a passion for delivering exceptional customer service.
Competencies:
  • Sales Proficiency:
    • Demonstrated ability to meet and exceed sales targets through proactive client outreach and effective sales techniques.
    • Skilled in identifying and capitalizing on upsell opportunities to maximize revenue from VIP bookings.
  • Customer Relationship Management:
    • Strong ability to build and maintain relationships with high-profile clients, ensuring their loyalty and continued patronage.
    • Competence in handling sensitive client information with discretion and maintaining a high level of professionalism.
  • Communication Skills:
    • Excellent verbal communication skills for interacting with guests, colleagues, and management.
    • Ability to articulate promotions, event details, and VIP services clearly and persuasively to clients.
  • Problem-Solving:
    • Effective at resolving guest issues promptly and satisfactorily, ensuring a positive experience for all VIP clients.
    • Ability to think quickly and adapt to changing situations in a high-pressure environment.
  • Marketing and Social Media Savvy:
    • Experience in using social media platforms and other marketing tools to promote events and attract VIP clients.
    • Creativity in developing promotional strategies and engaging with potential clients.
Working Conditions:
  • The role requires working in a lively, high-energy nightclub environment, with late-night hours and a fast-paced atmosphere.
  • VIP Hosts will be expected to be on their feet for extended periods and interact with guests throughout their shifts.