T-Mobile Retail Sales Representative

5 days ago


Siloam Springs, Arkansas, United States T-Mobile (MobileOne, LLC) Full time
Job Summary

Retail Sales Representatives are a vital part of delivering exceptional customer experiences and showcasing T-Mobile's innovative products and services. They are individuals who go above and beyond to assist and educate customers, providing a personalized and engaging experience. These individuals possess a positive and uplifting attitude, a willingness to help, and a passion for learning and sharing knowledge. They thrive in a fast-paced environment where technology and customer experience are constantly evolving.

Key Responsibilities:
  • Customer Engagement: Assist and sell to customers, providing an exceptional customer experience and building loyalty by:
    • Approaching customers with confidence and assessing their needs and concerns by building a genuine relationship with them.
    • Building trust with customers by answering their questions, educating, and offering solutions that pave the way for a potential T-Mobile sale.
    • Assessing and recommending the right plan for customers, while taking a hands-on approach to ensure success through the customer on-boarding process.
    • Knowledgeable in finding the right-fit for customers' correct phone, mobile technology, and rate plan package.
    • Approaching service and sales needs with composure, integrity, and compassion.
  • Operational Excellence: Become skilled through training and development to become an operational, customer service, and sales expert by:
    • Obtaining or receiving merchandise, totaling bills, accepting payments, and making change for customers in a retail T-Mobile store.
    • Performing all required opening and closing duties.
    • Meeting and exceeding monthly revenue and profit targets.
    • Researching and memorizing T-Mobile's products and services lineup.
    • Utilizing excellent training to become a Mobile Expert.
    • Supporting the team, keeping the store looking its best, and ensuring knowledge of T-Mobile technology is up-to-date.
    • Consistently acting in the best interest of the company.
Benefits:

T-Mobile offers a comprehensive array of valuable benefits to protect your health, your family, and your way of life.

  • 401(k) Retirement Savings
  • No Cost Mental Health Program
  • Daily Pay
  • Discounted T-Mobile Cellular Service


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