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Customer Care Associate

2 months ago

Columbus, Ohio, United States Rollins Full time

Position Title: Customer Service Representative

Job Category: Customer Service

Requisition Number: CUSTO024086

Compensation: $17.00 Per Hour

Company Overview: At Orkin, we are dedicated to safeguarding the environments where we live, work, and play. Our Customer Service Representatives play a crucial role in our mission, providing full-time employment with a comprehensive benefits package, extensive training, competitive pay, and ample opportunities for professional advancement.

Key Responsibilities:

  • Engage with clients to arrange and confirm service appointments.
  • Optimize technician schedules to reduce travel time and enhance efficiency.
  • Communicate effectively with Service Technicians to fulfill customer needs.
  • Conduct follow-up calls to clients regarding services rendered.
  • Manage outbound communications for outstanding account balances.
  • Process payments from clients with overdue accounts.
  • Utilize Windows-based and web-based systems to track and optimize service routes.
  • Reschedule services for unserviced accounts within a 24-hour timeframe.
  • Answer incoming customer service inquiries with a welcoming demeanor.
  • Employ strong listening and questioning techniques to assess customer concerns and needs.
  • Demonstrate effective communication skills to empathize with clients.
  • Collaborate effectively within a team environment.
  • Participate in quality assurance initiatives as required.

Ideal Candidate: If you are organized, efficient, and possess strong multitasking abilities, this role is a perfect fit for you as a vital member of our branch team.

Benefits Offered:

  • Competitive hourly wage.
  • Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
  • 401(k) plan with company matching and employee stock purchase options.
  • Paid time off including vacation, holidays, and sick leave.
  • Employee discounts, tuition reimbursement, and dependent scholarship opportunities.
  • Extensive training programs.

Company Background: Founded in 1901, Orkin is a leading provider of pest management services for both residential and commercial clients. As an industry leader, we prioritize PEOPLE, PROGRESS, and PROFESSIONALISM. The pest management sector is expanding and offers stability even in economic downturns. Orkin is a financially sound and growing entity, being the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA.

Requirements:

  • Ability to pass a drug screening.
  • Must meet job qualifications and perform duties with or without accommodations.

Skills Required:

  • Problem Solving: Intermediate
  • Influencing Others: Intermediate
  • Customer Service: Advanced
  • Customer Focus: Advanced
  • Communication: Advanced
  • Self-Management: Advanced

Education:

  • High School Diploma or GED required.
  • Bachelor's degree or some college education preferred.

Experience:

  • Minimum of 2 years of proven customer service experience.
  • At least 1 year of proficiency in MS Outlook, Word, and Excel.
  • Preferred: 3-4 years of scheduling or dispatch experience in a service industry.

We are an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace.