IT Service Desk Technician

2 weeks ago


Hempstead, United States Gersh Autism Full time

Gersh Autism invites applications for an IT Service Desk Technician position. As a member of our IT team, you will be responsible for providing technical assistance and support to staff members. Key responsibilities include troubleshooting hardware and software issues, installing and configuring software and hardware, and maintaining accurate records of all interactions with staff.

Key Responsibilities
  • Respond to and resolve technical support requests from staff members
  • Collaborate with IT personnel to troubleshoot complex technical issues
  • Maintain accurate records of all interactions with staff
  • Evaluate and address user requests
Requirements
  • Associate's degree in a relevant field preferred
  • 1-2 years of experience in a technical support role
  • Strong knowledge of Windows operating systems and Microsoft Office
  • Basic understanding of networking concepts
  • Excellent problem-solving and communication skills

This role comes with an estimated annual salary of $50,000 - $65,000, plus a comprehensive package of benefits, including health care, retirement plan, life insurance, paid time off, and training & development opportunities.



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