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Customer Service Associate Albuquerque

3 weeks ago

Albuquerque, New Mexico, United States Ewing Outdoor Supply Full time
Job Overview

We are seeking a highly skilled Customer Service Associate/ Delivery Driver to join our team at Ewing Outdoor Supply in Albuquerque. As a key member of our customer-facing staff, you will be responsible for delivering excellent customer service and ensuring the timely delivery of products to our valued customers.

Estimated Salary: $18.50 - 22.00 per hour

Responsibilities:
  • Engage with customers to provide a positive experience and increase customer satisfaction
  • Greet and direct customers to ensure efficient service
  • Provide accurate product information, including features, pricing, and after-sales services
  • Answer customer questions about specific products and services
  • Cross-sell products to enhance customer purchasing experience
  • Ensure stock levels are maintained and racks are fully stocked
  • Manage returns and resolve customer complaints efficiently
  • Collaborate with colleagues to provide exceptional customer service, particularly during peak periods
  • Communicate special offers and discounts to customers
  • Provide feedback to the Store Manager on customer interactions
  • Stay up-to-date with new products and services
  • Deliver items to various addresses using different routes
  • Follow schedules and time management guidelines
  • Load, unload, prepare, inspect, and operate a delivery vehicle safely
  • Seek customer feedback and resolve complaints effectively
  • Inform customers about new products and services
  • Familiarize yourself with DOT regulations and safety standards
Requirements:
  • Prior experience in the outdoor supply industry
  • Ability to work long hours on your feet and perform repetitive physical tasks
  • Comfortable operating and making deliveries in a daily route using an Isuzu NRR 650 or similar commercial vehicle
  • Excellent customer service skills and ability to adapt to diverse customer personalities
  • Able to multitask, prioritize tasks, and manage time effectively
  • Basic math skills
  • Capable of lifting 50-70 pounds
  • Exceptional communication skills to build trusting relationships
  • Able to perform in fast-paced environments
  • Valid driver's license
  • Excellent organizational and time management skills
  • Good driving record with no traffic violations