Mortgage Loan Officer

Job Summary

This role is responsible for generating loan originations and cross-selling financial services and products to current and prospective customers. The successful candidate will develop referral partner relationships within the real estate community and CRA community.

Key Responsibilities

• Generate customer prospects through outbound calling and meeting with clients
• Cross-sell financial products to qualified prospects
• Use web-based CRM systems for assistance in calling current company customers
• Load complete 1003 residential loan application into Loan Origination System (Encompass)
• Pull credit, determine eligibility, set product, lock rate, turn quality file into processing
• Discuss Programs, Products, and Fees with customers and determine scenario in customers best interest
• Disclose documents within 3 days of application
• Assist with getting documents back from client
• Become an expert on real estate agent partnership building, including the following duties: (make service calls to nurture potential customers, agent prospecting, and attend networking meetings)
• Attend relevant investor, bank, governmental and association trainings as requested by supervisor
• Attend events that engage community involvement in home ownership in the low to moderate income areas and low to moderate income borrowers
• Generate loan applications through self-generation and referral relationships
• Load application into Loan Origination System, determine eligibility, set product, lock rate, turn quality file into processing
• Maintain 85% Customer Satisfaction rating with borrowers with minimum response benchmark
• Maintain customer confidence by keeping loan information confidential

Requirements

• General understanding of the mortgage business, sales, and office environment is preferred, but not required.
• Positive attitude and pleasant interpersonal skills
• Accuracy in details
• Business writing skills
• Ability to speak and understand English and Spanish language to communicate with customers, co-workers or supervisors
• Ability to set and meet priorities
• Knowledge of financial statements and tax return forms
• Computer skills for word processing and databases
• Strong telephone communication skills
• Knowledge of documents needed for mortgage or various consumer type loans
• Professional appearance and demeanor for interaction with public
• Ability to maintain good conversational skills
• Knowledge of bank policies, procedures, regulations, forms, departments, and products

Supervisory Responsibilities

None

Education and/or Experience

• Bachelor's degree preferred. Degree in financial, sales, marketing, or business fields preferred.
• 3-5 years sales experience preferred

Computer and Software Skills

• Microsoft office suite
• Salesforce

Certificates, Licenses and Registrations

• Mortgage Loan Officer license preferred
• NMLS #

Equal Opportunity Statement

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs.

If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at .

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live.

We are proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.

All employment offers are contingent upon the applicant successfully completing both drug and background check screenings.

If you would like more information about your EEO rights as an applicant under the law, please download the Equal Employment Opportunity is the Law poster HERE.

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