Technical Support Specialist

2 weeks ago


Surprise, Arizona, United States Visionaire Partners Full time

Technical Support Role

This is an exciting opportunity for a skilled Technical Support professional to join Visionaire Partners, a dynamic organization where you can make a meaningful impact.

Key Responsibilities:

  • Provide technical support to internal customers, resolving hardware, software, and network-related issues.
  • Triage and resolve Level II and Level III Incident and Service Request tickets.
  • Collaborate with internal teams to ensure seamless support and resolution of technical difficulties.
  • Validate with internal customers that incidents or service requests have been resolved and update the ITSM ticketing system.

Requirements:

  • 3+ years of technical support experience.
  • Strong working knowledge of Windows, MS Office, Active Directory, and network support and troubleshooting.
  • Ability to image/configure an out-of-the-box PC and re-image PCs, install approved apps, and systems access.
  • Strong consultative personality and excellent communication skills.
  • Valid driver's license, clean driving record, and reliable vehicle.
  • Ability to pass a complete background check and drug test (excluding marijuana).

Benefits:

  • 401k with up to 4% match.
  • Medical, dental, vision, life insurance, short and long-term disability, critical illness, hospital indemnity, accident coverage, and Medical and Dependent Care Flexible Spending Accounts.

This is a contract-to-hire position (6 months) with opportunities for project work and travel. You will support locations in Avondale, Surprise, Peoria, and Mesa, with occasional travel to Tucson and other states. A strong work ethic, flexibility, and ability to work on-call or weekends are essential.



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