Technical Support Specialist
1 month ago
The AAC Tech Support Specialist provides technical support to clients via various communication channels, including phone, video, email, and in-person interactions. This role requires strong problem-solving skills, excellent customer service, and the ability to troubleshoot technical issues with devices and software.
Key Responsibilities:- Provide technical support to clients via phone, video, email, and in-person interactions
- Troubleshoot technical issues with devices and software
- Prepare equipment and accessories for speech-generating devices prior to shipment
- Review and test new and existing communication software programs to provide feedback and training to internal and external customers
- Perform other duties as assigned
- High School Diploma or General Education Degree (GED) Required
- 1-3 years of experience in help desk or technical support, with a minimum of 2 years of experience
- Prior technical troubleshooting experience is preferred
- Experience working with families and individuals with special needs is preferred
- Excellent customer service skills
- Excellent problem-solving abilities
- Basic working knowledge of Windows and Apple products
- Good interpersonal, written, and oral communication skills
- Good phone etiquette
- Ability to maintain composure in stressful situations
- Troubleshooting skills
- Detail-oriented
- Bilingual is a plus
The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 55 pounds.
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Technical Support Specialist
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Technical Support Specialist
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