Technical Support Specialist

1 month ago


Surprise, Arizona, United States Lincare Holdings Full time
Job Title: Tech Support Specialist

The AAC Tech Support Specialist provides technical support to clients via various communication channels, including phone, video, email, and in-person interactions. This role requires strong problem-solving skills, excellent customer service, and the ability to troubleshoot technical issues with devices and software.

Key Responsibilities:
  • Provide technical support to clients via phone, video, email, and in-person interactions
  • Troubleshoot technical issues with devices and software
  • Prepare equipment and accessories for speech-generating devices prior to shipment
  • Review and test new and existing communication software programs to provide feedback and training to internal and external customers
  • Perform other duties as assigned
Requirements:
  • High School Diploma or General Education Degree (GED) Required
  • 1-3 years of experience in help desk or technical support, with a minimum of 2 years of experience
  • Prior technical troubleshooting experience is preferred
  • Experience working with families and individuals with special needs is preferred
Knowledge, Skills, and Abilities:
  • Excellent customer service skills
  • Excellent problem-solving abilities
  • Basic working knowledge of Windows and Apple products
  • Good interpersonal, written, and oral communication skills
  • Good phone etiquette
  • Ability to maintain composure in stressful situations
  • Troubleshooting skills
  • Detail-oriented
  • Bilingual is a plus
Physical Demands:

The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 55 pounds.



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