Electronics Repair Specialist

2 weeks ago


York, Pennsylvania, United States Asurion Full time
About the Role

We are seeking a highly skilled and motivated UBIF Technician to join our team at Asurion. As a UBIF Technician, you will be responsible for delivering exceptional customer experiences and providing technical expertise to our customers.

Key Responsibilities
  • Resolve customer issues by troubleshooting and repairing their electronic devices
  • Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction
  • Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
  • Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion's Core Values
  • Expand your knowledge of ubreakifix's products and culture
  • Deliver world-class customer service
  • Demonstrate ubreakifix's Core Values in all interactions
  • Be responsible for inventory management
  • Organize same-day pick-up inventory, including picking, packing, shipping, receiving, and handing off packages to delivery drivers in an accurate, efficient manner
  • Work with cross-functional teams to deliver on programs/processes
  • Provide feedback on work instructions and improve process flow
Requirements
  • A passion for solving problems and delivering solutions
  • A love for people and the devices that enrich their lives
  • One or more years of customer service/retail sales experience preferred
  • A willingness to learn and leverage sales resources provided by Asurion
  • Reliable and flexible when it comes to dealing with difficult situations
  • The ability to quickly adapt in an ever-changing environment
  • Motivated to meet and exceed evolving key performance objectives
  • Ability to work a flexible retail schedule
  • Six months experience with product service support or electronics troubleshooting
  • Knowledge of mobile devices and operating systems
  • High School diploma or equivalent preferred
  • Willing to undergo and pass a background check including Criminal and Drug Test
  • Strong oral and written communication skills
  • Strong teamwork and collaboration skills
  • Basic knowledge of Microsoft Office
What We Offer
  • Competitive pay and benefits including health, dental, and vision
  • Retirement savings plan
  • Paid time off
  • Continuing education support
  • Ongoing training to grow your skills
About Asurion

Asurion is a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.



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