Customer Experience Expert

3 days ago


Lansing, Michigan, United States Comcast Full time

Are you passionate about delivering exceptional customer experiences? Do you have a knack for selling and building relationships? Look no further than Comcast, where we're revolutionizing the way people interact with technology and entertainment.

We're seeking a skilled Customer Experience Expert to join our retail team. In this role, you will play a critical part in helping customers navigate our products and services, providing expert guidance and support every step of the way.

Your primary responsibility will be to consult with customers, utilizing your knowledge and expertise to deliver tailored solutions that meet their unique needs. You will also be responsible for maintaining a high level of customer satisfaction through effective communication, active listening, and prompt issue resolution.

To excel in this role, you'll need excellent communication and interpersonal skills, a proven track record of achieving sales goals, and the ability to think critically and solve complex problems.

This position requires a High School Diploma/GED and 2-5 years of relevant work experience in sales. You should also possess a strong understanding of customer behavior and motivations, as well as the ability to work in a fast-paced environment with multiple priorities.

Our total compensation package for this role is estimated at $22.69 per hour, based on the salary range provided in the job description. We offer a comprehensive range of benefits, including health insurance, retirement plans, and paid time off.

We are committed to fostering a culture of diversity, equity, and inclusion within our organization, and we welcome applicants from all walks of life.



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