Salesforce Administrator

East Carolina University is seeking a highly skilled Salesforce Administrator to join our team. The successful candidate will be responsible for managing the University's Enterprise Salesforce environment, collaborating with business and technical stakeholders to design, configure, and implement Salesforce solutions that meet the current and future needs of the university.

Key Responsibilities:

• Product Management: Collaborate with business and technical stakeholders to design, configure, and implement Salesforce.
• Problem Solving: Work with campus leadership, business users, and technical stakeholders to solve business problems using the Salesforce platform.
• Process Automation: Work with campus stakeholders to create, maintain, and enhance automated business processes.
• Project Management: Plan and oversee Salesforce projects to ensure they are completed on time and within budget.
• Change Management: Manage changes to business processes, technology, and people within Salesforce.
• Security and Access Control: Customize the user experience and manage profiles, permissions, roles, and groups.
• Documentation: Create and document processes to ensure data in Salesforce is managed correctly.
• Professional Development: Stay up to date with new Salesforce technology and inspire the campus to do the same.

Requirements:

• Bachelor's degree and 2 years of relevant experience or equivalent combination of education and experience.
• Experience in administration and configuration of Salesforce; experience with Salesforce Education Cloud or Student Success Hub is preferred.
• Experience building, configuring, and automating technical solutions within the Salesforce platform.
• Strong understanding of Salesforce architecture, development, and its capabilities.
• Knowledge of Salesforce integration tools and techniques.

What We Offer:

• A competitive salary and benefits package.
• The opportunity to work with a talented team of professionals.
• The chance to make a meaningful contribution to the University's mission.