Car Wash Operations Manager
1 month ago
Your role as a General Manager at Spark Car Wash is to provide a safe, fast, and friendly experience to customers while ensuring a clean and well-maintained facility. You will be responsible for all aspects of the site and operations, treating the wash like home and running it as if it was your own business.
Key Responsibilities:- Develop and maintain a team that delivers a consistent experience in a timely manner
- Be the friendly face of Spark, offering customers a smile and prompt service
- Role model a culture of ownership, accountability, training, service, and cleanliness
- Identify opportunities to improve our customer service – we love hearing new ideas
- Understand the importance of profitability and the impact the correct decisions make on the customer, staff, and brand
- Ensure that the equipment is properly maintained so that the cars consistently come out with a mirror shine and smiles on the owner's faces
- Responsible for the life cycle of the associates to ensure a best-in-class team
- The General Manager position is a key role at Spark – you are the face of our brand. You will be good with people and have a real sense of pride in your work
- Spark is a fast-paced, dynamic environment – we are looking for someone who can follow instructions but also work independently with a sense of timing
- We're looking for a candidate with great attention to detail – someone who can spot a problem quickly
- Strong organizational, planning, and delegation skills to effectively lead teams to achieve business metrics and service standards
- Superb communication skills, both written and verbal. Must be able to convey information clearly and effectively to both employees and customers
- Demonstrate strong problem-solving skills
- Must be dependable, reliable, responsible, flexible, and patient
- Possess great interpersonal skills, specifically the ability to actively listen and motivate associates
- The position also requires the ability to read and comprehend moderately complex documents such as those related to chemicals, equipment, and safety manuals
- Because we are growing, we are interested in candidates who also love to be curious, to learn, and to grow
- High school diploma/GED preferred or equivalent combination of education and experience
- At least 1 year in a supervisory experience role
- Basic math skills
- Basic computer skills
- The position requires the ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as walking, standing, bending, stooping, and handling of tools/materials as well as lifting up to 50 lbs
- The position requires the ability to see details at close range (within a few feet of the observer)
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