Pest Control Service Associate
3 weeks ago
Overview of EcoShield Pest Solutions
We are a fast-growing pest control company committed to providing comprehensive solutions for pest-free living. Our purpose is to spread happiness by delivering exceptional experiences to our customers, employees, partners, and communities.
We are currently hiring Customer Service Representatives in your area. As a growing company, we offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses (in applicable positions). Our Customer Service Representatives work closely with internal teams to ensure our customers are satisfied with our services.
The estimated salary for this role is up to $16 per hour, depending on experience. We also offer additional compensation opportunities, paid time off, sick time, paid vacation, 10 company-paid holidays, medical, health savings account, dental, vision, voluntary life, short-term and long-term disability, 401(k) with match, employee assistance program, rally health and wellness program, and employee and friends/family discounted pest control services.
Responsibilities:
- Provide best-in-class customer service via phone, email, or other messaging systems with an emphasis on proactive outreach.
- Answer and log calls from customers, technicians, and management in internal, secure systems.
- Provide education and personalized customer service to answer questions and keep customers on schedule for their appointments.
- Schedule appointments for new and recurring pest control services.
- Call existing customers and schedule 4-point home inspections for Branch Sales Professionals.
- Assist in monitoring daily technician schedules to ensure timely completion of services.
- Perform daily and weekly Pest Routes system clean-ups or scrubs.
- Appropriately escalate inquiries or issues to management.
- Complete and pass monthly trainings in Pest Webs system.
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