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Patient Account Specialist for Physical Therapy

2 months ago

Alpharetta, Georgia, United States Peachtree Orthopedics Full time
Position Overview

Become a Vital Part of Peachtree Orthopedics

At Peachtree Orthopedics, we are dedicated to enhancing the healthcare experience, and we are seeking passionate individuals to contribute to our mission. Our commitment to exceptional care is reflected in our nine locations throughout Greater Atlanta, where your expertise can significantly influence patient outcomes. While we may not be the largest practice in the area, we pride ourselves on delivering personalized and compassionate care to every individual.

Our Work Environment

With a legacy spanning 70 years, Peachtree Orthopedics has been recognized as a Top Workplace by the Atlanta Journal Constitution for five consecutive years. We foster a family-oriented culture that emphasizes dedication, passion, and hard work. By joining our organization, you become part of a community that prioritizes excellence in healthcare while providing a supportive and nurturing atmosphere.

What We Offer

At Peachtree Orthopedics, we provide more than just a position; we offer a chance to be part of something remarkable:

  • Career Advancement: Accelerate your professional journey with numerous development opportunities within our vibrant organization.
  • Supportive Environment: Engage in a lively workplace culture that prioritizes your well-being and recognizes your contributions.
  • Commitment to Quality: Collaborate with a team of dedicated professionals who share your passion for delivering outstanding care to our valued patients.

Key Responsibilities

As a Patient Account Coordinator, you will play a crucial role in enhancing the patient experience. Your responsibilities will include:

  • Creating a Welcoming Environment: Maintain an organized front desk and greet patients and visitors with professionalism and courtesy.
  • Streamlined Check-In/Out: Efficiently manage patient check-ins, verify appointments, update demographic details, and process insurance and referrals.
  • Effective Communication: Handle incoming calls, provide directions, and ensure clear communication with therapists regarding scheduling and patient requirements.
  • Financial Oversight: Manage point-of-service payments, maintain daily collection records, and reconcile receivables. Prepare insurance claims and patient statements.
  • Patient Support: Assist patients in understanding their billing, establish payment plans, and follow up on outstanding balances.
  • Insurance Knowledge: Obtain insurance verifications and prior authorizations, liaise with adjusters, and stay informed about third-party billing and reimbursement practices.
  • Collaborative Teamwork: Work closely with colleagues to identify and resolve any accounts receivable trends, denial issues, or workflow irregularities.
  • Regulatory Compliance: Adhere to compliance and regulatory standards, making recommendations for write-offs as necessary.
  • Flexible Support: Be prepared to assist at any location as needed due to staffing shortages.

Qualifications

  • High school diploma or GED (Bachelor's degree preferred).
  • At least one year of experience in medical billing and account follow-up.
  • Familiarity with ICD-10, CPT, HCPCS, and modifiers is preferred.
  • Understanding of Medicare, managed care, and commercial insurance products.
  • Experience with physician billing and collections.
  • Typing speed of 55 wpm and proficient use of a calculator.

Physical Requirements and Work Environment

This position involves regular use of hands and arms, repetitive movements, and extended periods of sitting and computer work. The ability to occasionally lift up to 30 pounds and manage stressful situations is essential. The work environment is characterized by moderate noise levels, and interactions may involve a variety of patient behaviors, requiring a calm and professional demeanor.

Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.