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Automotive Parts Sales Specialist
2 months ago
Position Overview:
As a key member of our retail team, you will play a crucial role in delivering exceptional customer service and automotive expertise. This position requires advanced knowledge of automotive systems and a passion for helping customers resolve their DIY automotive challenges.
Core Responsibilities:
- Provide outstanding customer service and effective solutions for DIY automotive issues.
- Facilitate a seamless sales experience for all customers, whether they are shopping in-store, online, or via phone.
- Meet and exceed personal and store sales targets while maintaining high service standards.
- Manage various DIY services, including testing and installation of automotive parts.
- Uphold store appearance and customer service excellence.
- Perform key holder duties, including task management and store opening/closing responsibilities.
Additional Responsibilities:
- Assist with inventory management tasks, including stock organization and cycle counts.
- Support professional services as needed.
- Maintain cleanliness and organization of the store environment.
Qualifications for Success:
- Strong selling skills and a commitment to customer satisfaction.
- Effective communication abilities to build rapport with customers and team members.
- Proficient in locating and stocking automotive parts.
- Knowledge of safety protocols and procedures.
- Experience with inventory systems and store equipment.
- Expertise in using diagnostic tools and equipment for DIY services.
- ASE certification is preferred but not mandatory.
Essential Skills:
- Comprehensive understanding of automotive systems, including engines, brakes, and electronics.
- Ability to communicate effectively in English; Spanish proficiency is a plus.
- Competence in reading and interpreting safety and operational documents.
- Basic math skills for accurate measurements and calculations.
- Proficiency in Microsoft Office applications, particularly Word and Excel.
- Strong organizational skills and flexibility to work various shifts.
Experience:
A minimum of 3-5 years of experience in automotive parts sales or a related field is preferred.
Education:
A high school diploma or equivalent is required.
Physical Requirements:
This role involves significant physical activity, including standing, walking, and lifting up to 50 pounds regularly, with occasional lifting of up to 100 pounds.
Work Environment:
The position primarily takes place indoors, with occasional outdoor tasks that may expose you to varying weather conditions.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.
