Tax Office Operations Manager
2 weeks ago
About the Role
We are seeking a highly skilled and experienced Associate Team Leader to join our team at H&R Block. As an Associate Team Leader, you will be responsible for supporting a single retail office during tax season, ensuring quality and consistent execution that promotes the value of H&R Block.
Key Responsibilities
- Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients.
- Execute and hold all tax office associates accountable to Service Standards execution and client service experience.
- Serve as point of contact for onsite escalated client service concerns.
- Ensure clients are scheduled properly and conflicts are resolved.
- Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
- Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines.
Requirements
- Prior experience working in customer service or similar role.
- Strong organizational skills and ability to plan and manage day-to-day office operations.
- Customer-centric mindset and strong communication skills.
- Computer proficient with the ability to use MS Office.
- Demonstrated ability to work independently with minimal supervision.
- Positive attitude.
- Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs.
About H&R Block
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
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