Guest Services Representative

3 weeks ago


Worcester, Massachusetts, United States Wyndham Hotels & Resorts Full time
Job Summary

The Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Key Responsibilities
  • Provide attentive, courteous, and efficient service to all guests
  • Maximize room revenue and occupancy
  • Process guest check-ins and check-outs
  • Handle guest inquiries and resolve issues
  • Maintain accurate records and reports
Requirements
  • High school diploma or equivalent required
  • College coursework in a related field helpful
  • Experience in a hotel or related field preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
Working Conditions

The Guest Services Agent will work in a hotel environment, interacting with guests and colleagues. The position requires standing for long periods, lifting up to 20 pounds, and using a computer.

About Wyndham Hotels & Resorts

Wyndham Hotels & Resorts is the largest hotel franchisor in the world, with over 9,000 hotels in more than 80 countries. We offer a diverse collection of hotel experiences and a robust portfolio of brands, including La Quinta Inns & Suites.



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