Counter Sales Manager

2 weeks ago


Escondido, California, United States Hughes Supply Full time
Counter Sales Manager - Plumbing

At Hajoca Corporation, we are seeking a highly skilled and experienced Counter Sales Manager to join our team. As a key member of our sales team, you will be responsible for overseeing all aspects of performance, sales operation, and financial performance of the Counter Sales Team.

About the Role:

  • Manage, recruit, hire, develop, and train a team of counter sales personnel.
  • Set clear performance expectations and goals for teammates and conduct regular performance evaluations to assess progress and provide feedback.
  • Analyze sales and inventory performance reports and implement appropriate strategies to increase sales, improve operating efficiencies, manage assets, and increase return on investment and profit sharing.
  • Work with the Profit Center Manager to establish revenue and margin targets.
  • Serve as an escalated point of contact for customers with inquiries or concerns and ensure a high level of customer satisfaction.
  • Work with vendors and representatives to ensure displays are current and that counter days are scheduled regularly.
  • Maintain and insist upon a safe working environment in accordance with Company policy and procedures.
  • Safeguard and maintain all Profit Center assets – building, fleet, equipment, inventory, and receivables.
  • Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
  • Successfully complete required safety and compliance training programs as assigned.
  • Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

  • 5+ years' experience in customer service or counter sales; contractor sales preferred.
  • 1+ year of leadership experience.
  • Knowledge of products sold in the Profit Center.

Our Ideal Candidate:

  • Possess leadership qualities and be viewed as a leader.
  • Have experience promoting a productive and positive team environment, coaching staff to do their best work to achieve the highest levels of customer satisfaction.
  • Demonstrate outstanding customer service, verbal communication, and generous listening skills.
  • Maintain an up-to-date and comprehensive knowledge of products; be able to suggest associated products for purchase.
  • Be able to build and maintain a positive working relationship with customers, vendors, and co-workers.
  • Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.

The Benefits of Working with Us:

We offer a competitive starting wage, a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis, and a range of benefits including medical, dental, vision, and prescription coverage, accident and hospital indemnity coverage, life insurance, and long-term disability.



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