Associate Director of Information Technology Solutions

4 days ago

Charlotte, North Carolina, United States Wake Forest University Full time

Job Summary

The Associate Director of Information Technology Solutions at Wake Forest University is responsible for implementing, managing, and optimizing technology solutions that enhance the student experience, improve team productivity, and foster collaboration across the school.

Key responsibilities include overseeing technology integration and operations, delivering exceptional user experiences and training programs, and managing technical support and facilities operations.

Essential Functions

  • Support and maintain SPS technology systems and applications, effectively identifying solutions, while ensuring consistency, security, and adherence to standards.
  • Act as the primary point of contact for all technology products and services at SPS, providing troubleshooting, training, and guidance on policies and procedures to enhance user experience.
  • Leverage technical expertise and project management skills to implement and support new and existing business and academic technologies that align with SPS's strategic goals.
  • Identify, recommend, and implement automation and technology solutions to streamline workflows, reduce manual tasks, and improve operational efficiency across SPS.
  • Support facilities operations, including the procurement and maintenance of technical and other equipment, supplies, and materials essential for SPS.
  • Provide support and coordination for on and off-campus events for the School, ensuring seamless execution of all technical aspects.
  • Develop, maintain, and enforce policies, procedures, and goals for information technology and facilities management in alignment with SPS's strategic objectives.
  • Manage and monitor the School's equipment inventory, ensuring accurate records and efficient resource utilization.
  • Collaborate with University Information Systems, other University partners, and external vendors to support the SPS information technology ecosystem.

Required Education, Knowledge, Skills, Abilities

  • Bachelor's degree in computer science, information technology/systems, or other closely related fields with five or more years of experience, or an equivalent combination of education and experience.
  • General knowledge of academic technology platforms, including: student information systems, learning management systems, admissions systems, and/or customer relationship management systems.
  • Demonstrated proficiency in using cloud-based office tools, including Microsoft Office, Google platforms, and other relevant software.
  • Ability to analyze data, detect patterns and trends, interpret situations, investigate problems, recommend solutions or actions, and maintain controls and data integrity.
  • Agile and adaptive in navigating change, ambiguity and challenges; while learning quickly, leveraging proactive problem-solving skills in a variety of situations, and displaying a flexible mindset.

Preferred Education, Knowledge, Skills, Abilities

  • Master's degree in computer science, information technology/systems, or other closely related fields.
  • Information Technology management experience in a higher education setting.
  • Demonstrated proficiency with specific platforms, including Canvas and/or Workday Student.
  • Demonstrated commitment to creating and maintaining a diverse and inclusive environment, as well as upholding the University's and school's mission, vision, and values.

About Wake Forest University

Wake Forest University is a private research university located in Winston-Salem, North Carolina. The university is committed to fostering a diverse and inclusive community that values academic excellence, creativity, and innovation.

About the School of Professional Studies

The School of Professional Studies (SPS) at Wake Forest University is a dynamic and innovative school that offers a range of graduate degree and non-degree programs for working professionals. SPS is committed to providing high-quality education and training that prepares students for success in their careers and personal lives.

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