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Food Service Operations Manager

2 months ago

Raleigh, North Carolina, United States North Carolina Full time
Job Summary

We are seeking a highly skilled and experienced Retail Food Court Supervisor to join our team at North Carolina State University. As a key member of our operations team, you will be responsible for overseeing the daily operations of our food courts, ensuring exceptional customer service, and maintaining a safe and healthy work environment.

Key Responsibilities
  • Assist with scheduling and staffing of assigned dining location
  • Lead and coach temporary staff members to ensure high-quality service and performance
  • Assist with opening and closing duties of the unit as assigned by the supervisor
  • Operate micros system (touch screen cash register) and accurately process transactions through the POS by following North Carolina State University Dining cash handling procedures
  • Assist with food preparation and cooking
  • Assist in receiving and stocking store merchandise
  • Aid in other areas of the unit as necessary
Requirements
  • High School Diploma or equivalency
  • At least 1 year of experience in a similar capacity
  • Ability to work in a fast-paced environment
  • Provide exemplary customer service to every guest
  • Contribute to maintaining a Grade A sanitation rating of 95% or better
  • Ability to communicate effectively with customers, supervisors, and peers
  • Ability to follow written and/or verbal instructions
  • Provide outstanding customer service, including the ability to remain professional and respectful under pressure when dealing with difficult situations
  • Excellence in completing all tasks
  • Efficient cash handling and ability to count back correct change to the customer and run credit card and One Card transactions as required
  • Ability to adapt to the changing customer volume level with a sense of urgency
  • Ability to work well as part of a team
  • Intermediate computer skills including the ability to learn new department specific software
Preferred Qualifications
  • Two years of experience working in a high volume restaurant/food service
  • Cashier and money handling experience
Working Conditions

This is an hourly position with a month assignment. There is a mandatory 32-day break at the end of 11 months. Excellent performance during this time may provide an opportunity to renew employment and/or advance.

This position requires standing for long periods of time, walking, bending, twisting, pulling and pushing. Because of the nature of a food service operation and working in a kitchen, you must be able to work in extremely hot and cold conditions. Must be able to lift up to 30 lb with or without reasonable accommodation.