Equipment Maintenance Technician

4 days ago


Dallas, Texas, United States The Parvin Group Full time
Job Summary

We are seeking a skilled Service Technician to join our team at White Rhino Coffee. As a Service Technician, you will play a critical role in delivering exceptional customer service experiences by providing quality service repairs, installations, and preventative maintenance for our coffee shops, licensees, wholesale, and sales accounts.

Key Responsibilities
  • Install and maintain various types of equipment to meet or exceed requirements, making sound and knowledgeable decisions when to replace equipment rather than repair.
  • Perform routine cleaning, maintenance, and repairs in an organized and efficient manner, minimizing and/or preventing any interruption of service for customers.
  • Foster relationships to ensure customer satisfaction with White Rhino Coffee's products and services in a professional manner, including all forms of customer communication and service.
  • Represent White Rhino Coffee's professional image by following the dress code policy and maintaining a positive attitude, taking ownership of responsibility and actions.
  • Maintain up-to-date product knowledge, be prepared to answer customer questions related to White Rhino Coffee's products and services, and maintain customer awareness and focus at all times to ensure complete satisfaction with company products and services.
Requirements
  • Strong attention to detail and order.
  • Ability to build and maintain lasting relationships with customers.
  • Ability to operate basic office equipment, including telephone systems, desktop computers, fax machines, and copy machines.
  • Experience with Microsoft Word and Excel.
  • Ability to push, pull, and lift equipment up to 150lbs.
Preferred Qualifications
  • 2+ years of recent experience in a Service Technician role.
  • Experience in the Food & Beverage Services Industry is ideal and highly preferable.
  • Experience with UpKeep is highly preferred.
  • Minimum of High School Diploma and/or equivalent (i.e., GED).
Compensation and Benefits
  • $20 + hourly, based on experience.
  • Opportunity to participate in company benefits (health, dental, vision, etc.).
  • Bonuses and raises available, based on meeting performance goals.

Reports to: Director of Coffee

FLSA status: Non-exempt



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