Front Desk Associate

7 days ago

Montclair, New Jersey, United States Gold's Gym - SoCal Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Gold's Gym - SoCal. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, ensuring a positive and welcoming experience in our facilities.

Key Responsibilities
  • Partner with Sales and Fitness Managers to deliver a best-in-class, member-centric experience that strengthens member relationships and drives retention.
  • Ensure members receive a friendly greeting and prompt attention to their needs, providing a seamless and efficient experience.
  • Engage members with various fitness offerings, including personal training, group exercise classes, and digital classes, to promote a healthy and productive lifestyle.
  • Maintain strong relationships with members, serving as a resource for their questions or concerns and connecting them with the right club resources as needed.
  • Assist with sales efforts, including club tours and member inquiries, to drive revenue growth and member acquisition.
  • Perform housekeeping duties as needed to maintain a clean and safe environment for members.
Requirements
  • High school diploma or equivalent required.
  • Ability to follow oral and written directions, with a focus on accuracy and attention to detail.
  • Willingness to perform routine, repetitive tasks on a continuous basis, with a focus on efficiency and productivity.
  • Ability to work accurately at a fast pace, with a focus on meeting deadlines and delivering results.
  • Organization and attention to small details, with a focus on maintaining a clean and safe environment.
  • Ability to work around cleaning products and maintain a professional demeanor at all times.
What We Offer
  • A dynamic and fast-paced work environment that promotes growth and development.
  • A competitive compensation package, including benefits and opportunities for advancement.
  • A comprehensive training program that equips you with the skills and knowledge needed to succeed in your role.
  • A supportive and inclusive team environment that values diversity and promotes a positive work-life balance.
Why Join Our Team?

At Gold's Gym - SoCal, we are committed to creating a workplace culture that values excellence, integrity, and customer satisfaction. We believe in empowering our team members to deliver exceptional results and drive business growth, while maintaining a positive and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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