Parts Counter Specialist

1 week ago


Sioux Falls, South Dakota, United States North American Truck & Trailer, Inc. Full time
Job Summary

We are seeking a skilled Parts Counter to join our team at North American Truck & Trailer, Inc. The ideal candidate will have excellent customer service skills, a strong understanding of parts identification, and the ability to process orders efficiently.

Key Responsibilities
  1. Customer Service: Provide exceptional service to customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  2. Parts Identification: Utilize knowledge of parts catalogs, computer systems, and databases to identify and locate the correct parts for customers.
  3. Order Processing: Assist customers with placing orders for parts that are not in stock, tracking the order's progress, and providing updates on delivery times.
  4. Inventory Management: Monitor stock levels, reorder parts as necessary, and manage returns or exchanges to ensure an organized and up-to-date inventory.
  5. Technical Knowledge: Develop a solid understanding of the products being sold to provide technical advice and guidance to customers.
  6. Problem Resolution: Assist customers in troubleshooting issues with parts installation or use, providing advice on installation, and ensuring a positive experience.
  7. Documentation: Maintain accurate records of sales, inventory levels, and customer orders to support restocking, sales trend analysis, and financial reporting.
  8. Collaboration: Work closely with other departments to ensure a smooth flow of parts and information.

Requirements:

  • Ability to lift up to 100lbs occasionally
  • Participation in all available training programs

Benefits:

  • Competitive wage and benefit package
  • 401(k) retirement plan with company match
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Short- and Long-Term Disability Insurance
  • Paid Vacation, Sick, and Holidays
  • OEM Training Incentive for Parts & Service personnel
  • Tool Reimbursement for service employees
  • Tuition Reimbursement for service employees
  • Discount on Parts/Labor and Vehicle Purchases
  • Employee Referral Bonus
  • Professional work environment


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