Parts Counter Specialist
1 month ago
We are seeking a skilled Parts Counter to join our team at North American Truck & Trailer, Inc. The ideal candidate will have excellent customer service skills, a strong understanding of parts identification, and the ability to process orders efficiently.
Key Responsibilities- Customer Service: Provide exceptional service to customers, responding to their inquiries and resolving any issues in a timely and professional manner.
- Parts Identification: Utilize knowledge of parts catalogs, computer systems, and databases to identify and locate the correct parts for customers.
- Order Processing: Assist customers with placing orders for parts that are not in stock, tracking the order's progress, and providing updates on delivery times.
- Inventory Management: Monitor stock levels, reorder parts as necessary, and manage returns or exchanges to ensure an organized and up-to-date inventory.
- Technical Knowledge: Develop a solid understanding of the products being sold to provide technical advice and guidance to customers.
- Problem Resolution: Assist customers in troubleshooting issues with parts installation or use, providing advice on installation, and ensuring a positive experience.
- Documentation: Maintain accurate records of sales, inventory levels, and customer orders to support restocking, sales trend analysis, and financial reporting.
- Collaboration: Work closely with other departments to ensure a smooth flow of parts and information.
Requirements:
- Ability to lift up to 100lbs occasionally
- Participation in all available training programs
Benefits:
- Competitive wage and benefit package
- 401(k) retirement plan with company match
- Medical, Dental, and Vision Insurance
- Life Insurance
- Short- and Long-Term Disability Insurance
- Paid Vacation, Sick, and Holidays
- OEM Training Incentive for Parts & Service personnel
- Tool Reimbursement for service employees
- Tuition Reimbursement for service employees
- Discount on Parts/Labor and Vehicle Purchases
- Employee Referral Bonus
- Professional work environment
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