Loan Consultant

1 week ago


Houston, Texas, United States Shellpoint Mortgage Servicing Full time
Job Title: Performing Loan Consultant

We are seeking a highly skilled and customer-focused Performing Loan Consultant to join our team at Shellpoint Mortgage Servicing. As a key member of our organization, you will be responsible for providing exceptional customer service and resolving delinquencies for homeowners across the country.

Key Responsibilities:
  • Provide excellent customer service to homeowners via phone and other communication channels
  • Locate and contact past-due homeowners to identify issues and develop customized payment solutions
  • Work with homeowners to set up and manage payment plans to cure delinquencies
  • Process mortgage payments and assist with customer inquiries
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
Requirements:
  • College degree preferred, high school diploma or equivalent required
  • Over 1 year of collections experience preferred, but not required
  • Excellent communication and negotiation skills
  • Ability to work in a fast-paced environment and meet performance goals
  • Proficiency in Microsoft Office and Windows-based computers
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunity employer and celebrate our employees' differences. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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