Mobile Associate

3 days ago


Plymouth Meeting, Pennsylvania, United States T-Mobile Full time
Job Title: Mobile Associate

At T-Mobile, we're looking for a talented and enthusiastic Mobile Associate to join our team of experts. As a Mobile Associate, you will play a key role in bringing the T-Mobile brand to life and delivering an exceptional customer experience.

Job Summary:

We're seeking a highly motivated and customer-focused individual to join our retail team. As a Mobile Associate, you will be responsible for building relationships with customers, providing personalized solutions, and promoting T-Mobile products and services.

Key Responsibilities:
  • Build proficiency in serving and selling to customers, while providing a world-class customer experience and building loyalty.
  • Explore individual needs and provide hands-on demonstrations of the latest technology.
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan.
  • Approach service and sales needs with composure, integrity, and compassion.
  • Become skilled with and consistently use digital tools in interactions and onboarding.
Requirements:
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Required)
  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (Required)
  • Competitive drive and proven ability to succeed in a fast-paced sales environment (Required)
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues (Required)
What We Offer:

As a Mobile Associate at T-Mobile, you will receive on-the-job training and be eligible for incentive pay while completing training milestones. Once completed, you will promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

We cover all of the bases, offering medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays. We also offer paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. To learn about T-Mobile's amazing benefits, check out www.t-mobile.com/careers.

We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable


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