Branch Operations Specialist

6 days ago


Torrington, Connecticut, United States Torrington Savings Bank Full time
Job Description

Job Summary:

Torrington Savings Bank is seeking a highly skilled and experienced Customer Service Representative III to join our team. As a key member of our Branch Operations team, you will be responsible for providing exceptional customer service, processing a wide range of transactions, and contributing to the overall success of our branch.

Key Responsibilities:

  • Transaction Processing: Accurately process various transactions, including deposits, withdrawals, transfers, loan payments, and issue money orders and Treasurer's Checks.
  • Customer Service: Answer complex customer queries, handle cash, and run/balance a cashbox.
  • Branch Operations: Use, balance, and maintain TCR (Cash Recycler), contribute to Branch goal achievement through sales, referrals, and retention of account relationships, and effectively sell and cross-sell products and services.
  • Leadership: Assist with coaching and mentoring of staff members to attain their highest potential in Customer Service and Operational skills.

Requirements:

  • Education: At least 2 years of college or higher education completed or equivalent work experience.
  • Experience: 2-3 years in a Customer Service/Sales role, prior Retail Banking experience and knowledge of Branch Operations preferred.
  • Skills: Effective listener and communicator, ability to problem-solve and make sound decisions, following bank guidelines, ability to handle money and recall details of transaction services.

Work Environment:

Torrington Savings Bank is a busy office environment with moderate noise levels. The ideal candidate will be able to focus and not be easily distracted, sit for at least 70% of the workday, and lift 10 lbs.

Equipment Used:

General office equipment, including computers, mobile devices, and scanners.

Compliance:

Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position.

Information Security:

Responsible for actively protecting the confidentiality of customer information and computer systems used in the bank.



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