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Customer Service Ambassador

2 months ago

Fernley, Nevada, United States MSC Industrial Direct Full time

Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative at MSC Industrial Supply. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Assist customers with product inquiries and orders, providing accurate and timely information to ensure customer satisfaction.
  • Resolve customer issues and complaints in a professional and courteous manner, ensuring a positive experience for our customers.
  • Provide product recommendations and solutions to meet customer needs, leveraging your knowledge of our products and services.
  • Process orders accurately and efficiently in our system, ensuring seamless order fulfillment.
  • Collaborate with internal teams to ensure customer satisfaction, including sales, logistics, and operations.
  • Maintain a high level of product knowledge and industry expertise, staying up-to-date on new products and services.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong problem-solving skills, with the ability to analyze and resolve complex customer issues.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.