Customer Service Representative
7 days ago
At MSC Industrial Supply Co., we're committed to providing exceptional customer service. As a Customer Care Representative, you'll be responsible for handling customer inquiries and resolving issues in a timely and professional manner.
Key Responsibilities:
- Answer customer calls and emails to process orders, troubleshoot issues, and provide general support
- Collaborate with vendors to source products and make recommendations to customers
- Mentor and train other customer care representatives to ensure consistent high-quality service
Requirements:
- High school diploma or equivalent required
- Excellent customer service and communication skills
- Proficiency in systems used by the customer care team, such as AS400 and Oceana
Why Work at MSC?
We're a company that values our associates and provides opportunities for growth and development. As a Customer Care Representative, you'll be part of a team that's dedicated to delivering exceptional customer service and driving business results.
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