Customer Service Representative

7 days ago


Fernley, Nevada, United States MSC Industrial Direct Full time
Customer Care Representative

At MSC Industrial Supply Co., we're committed to providing exceptional customer service. As a Customer Care Representative, you'll be responsible for handling customer inquiries and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Answer customer calls and emails to process orders, troubleshoot issues, and provide general support
  • Collaborate with vendors to source products and make recommendations to customers
  • Mentor and train other customer care representatives to ensure consistent high-quality service

Requirements:

  • High school diploma or equivalent required
  • Excellent customer service and communication skills
  • Proficiency in systems used by the customer care team, such as AS400 and Oceana

Why Work at MSC?

We're a company that values our associates and provides opportunities for growth and development. As a Customer Care Representative, you'll be part of a team that's dedicated to delivering exceptional customer service and driving business results.



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