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North Shore Country Club General Manager/COO Opportunity
1 month ago
The General Manager/COO is responsible for overseeing all aspects of operations at North Shore Country Club, ensuring the highest levels of member satisfaction and retention. This includes managing resources, reporting to the Board of Directors, and leading the management team.
Key Responsibilities:- Lead the management team and directly supervise department heads
- Indirectly supervise all employees and promote a positive, engaging service culture
- Work closely with the Board and Committees to achieve strategic goals
- Develop and implement processes and procedures to improve club operations
- Ensure smooth, efficient daily operations and provide premier service to members and guests
- Oversee food and beverage operations, including menus, pricing, and service
- Address and resolve member complaints and suggestions
- Create and emphasize a "one team" culture among staff
- Provide training and development opportunities for staff
- Maintain a positive and healthy working environment
- Minimum 5 years of leadership and management experience in a private member-focused club environment
- Strong general leadership skills, including team development, financial performance, and recreational amenity management
- Ability to define and achieve goals and objectives
- Proven track record of tenure and commitment to previous employers
- Certified Club Manager (CCM) designation preferred but not required
- Competitive salary and bonus package
- Excellent benefits, including professional dues and education expenses
- Opportunity to work with a premier club and its members
Please submit your resume and cover letter, addressed to Mr. Scott Barnes - President, to apply for this exciting opportunity.
