IT Support Specialist

3 days ago


Pella IA, United States Tact Staff Full time
1st Line Service Desk Engineer

We're seeking a skilled 1st Line Service Desk Engineer to join our team at Air IT, a leading MSP with a strong reputation for delivering exceptional IT and Cyber Security services to local SMEs nationwide.

As a 1st Line Service Desk Engineer, you will be the primary point of contact for IT-related queries from our client base, utilizing your expertise in Microsoft technologies to troubleshoot and resolve issues efficiently.

Key responsibilities include:

  • Administering and supporting the latest Microsoft technologies
  • Strong troubleshooting skills with Microsoft Office issues (2003 and onwards)
  • Building, configuring, administering, and supporting all versions of Windows desktops
  • Knowledge of Active Directory, Group Policy, and DNS with an active interest in other networking services

We offer a competitive package, including:

  • Flexible, hybrid working
  • 25 days annual leave + bank holidays with the option to buy and sell up to 5 days
  • Private medical insurance or the option to buy into scheme
  • Tiered pension
  • Perks including quarterly and annual staff awards, funded social events, referral bonuses
  • Green travel scheme

Air IT is an equal opportunities employer, values diversity, and is strongly committed to providing equal employment opportunities for all.



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