IT Support Specialist
6 days ago
We are seeking a highly skilled 1st Line Service Desk Engineer to join our team at Air IT. As a key member of our service desk, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Provide efficient and effective customer service to end-users and other stakeholders
- Act as the first point of contact for technical service requests
- Log and maintain chronological details throughout a service ticket lifecycle
- Provide 1st line diagnosis and resolution with a high level of first-time fixes
- Respond appropriately to more complex problems through escalation
- Prioritise and manage your workload to ensure client SLAs are met
- Previous experience providing IT support
- Exemplary customer service and problem-solving skills
- Experience of administering and supporting the latest Microsoft technologies
- Strong troubleshooting skills with Microsoft Office issues (2003 and onwards)
- The ability to build, configure, administer and support all versions of Windows desktops
- Knowledge of Active Directory, Group Policy and DNS with an active interest in other networking services
- Evidence of continued professional development
- Attractive remuneration packages
- Flexible, hybrid working
- 25 days annual leave + bank holidays with the option to buy and sell up to 5 days
- Private medical insurance or the option to buy into scheme
- Free flu jabs
- Tiered pension
- Perks including quarterly and annual staff awards, funded social events, referral bonuses
- Excellent learning and development opportunities
- Free fruit and snacks in the offices
- Barista style coffee machines
- Mileage allowance
- Green travel scheme
Air IT is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all.
We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be.
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