Customer Service Representative

2 weeks ago


Kinston, North Carolina, United States Kimbrell's Furniture Full time

We are seeking a highly skilled and enthusiastic individual to join our team as a Customer Service Representative at Kimbrell's Furniture. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our valued customers.

Responsibilities:

  • Interact with customers in a courteous and professional manner, responding to their inquiries and resolving any issues in a timely and efficient manner.
  • Process customer transactions accurately and efficiently, handling cash, credit card payments, and other forms of payment.
  • Monitor customer accounts to identify outstanding debts and take necessary steps to collect payments.
  • Collaborate with colleagues to achieve sales goals and provide excellent customer service.
  • Stay up-to-date with product knowledge and promotions to effectively communicate with customers and make informed recommendations.

Requirements:

  • Proven experience in customer service or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic math skills and accuracy when handling cash and credit card transactions.
  • Availability to work a variety of shifts, including weekends and holidays.

Kimbrell's Furniture is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

At Kimbrell's Furniture, we pride ourselves on providing exceptional customer service and quality products. We are committed to building strong relationships with our customers and community, and we believe that our employees are the key to our success.



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