Support Team Member

2 days ago


Capitol Heights, Maryland, United States Free Line Plumbing Full time
Job Description
The Customer Service Representative/Dispatcher role at Freeline Plumbing involves connecting customers with our expert technicians. The ideal candidate will have strong communication and interpersonal skills, ability to multitask, and experience in customer service or dispatching.
Responsibilities and Tasks
  • Provide exceptional customer support by answering incoming calls, addressing inquiries, and scheduling appointments promptly and professionally.
  • Assign jobs to technicians based on location, expertise, and urgency, ensuring efficient service delivery and customer satisfaction.
  • Manage daily schedules for technicians to optimize routes and minimize downtime.
Requirements and Eligibility
  • Strong communication and interpersonal skills.
  • Ability to multitask and thrive in a fast-paced environment.
  • Experience in customer service, dispatching, or a related field (preferred but not required).
Compensation and Benefits Package
  • $20/hourly base pay.
  • Performance-based bonuses for meeting goals.
  • 50% health insurance premium coverage.
  • Paid Time Off (PTO) available.
Work Environment and Schedule
  • Full-time position.
  • Monday through Friday with occasional weekend shifts as needed.


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